Twenty to ten on a Tuesday night, and a booking request lands.
Follow one message from the moment it arrives to its place in the client list. Scroll, and each step plays.
Example: fictional Illustration: not Laura's work or a client's home.
Jess, by message, Tue 21:40
hiya!! do u have anything thurs or fri after 5 for gel nails?? my sister might come too. also how much is a brow tint x
Tuesday, 21:40
Two possible days, a second person, and a price question tucked on the end. The kind of message that waits until tomorrow, then the day after.
The reply
Hi Jess, thank you for your message. Thursday at 17:30 is free for gel nails, and your sister could follow at 18:30. Would you like both booked? The price list, brow tint included, is attached. Speak soon.
The reply
Both times offered, the price question answered, and one question back so the booking can be made.
Diary, Thursday
17:30Gel nails: Jess, held
18:30Gel nails: Jess's sister, held
The diary
Thursday at 17:30 and 18:30 are held in the diary, so nobody else is offered them while Jess decides.
Client record
The client record
Jess goes into the client list with what she asked for, and a follow-up is noted in case she goes quiet.
Your week, handed back
Waiting for you
Friday
In this example, anything still open goes on the week's note, so nothing is a mystery.
A short note at the end of a week.
In this example, the week ends with three short lists: done, waiting for you, and next week, so the client knows where everything stands without asking.
Talk it through on a free discovery call.
Free, and nothing to buy. What happens next
Laura's sites